Itzy Explorer™ Big Kids Backpack

We Want You To Be Happy - Something Not Right? We Got You!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please call us if you need more time, we know you are busy! 

Customers will be responsible for return postage.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@myurbantoddler.com If your return is accepted, you will mail it back to us and we will process the return as soon as we receive it. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@myurbantoddler.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Clearance items (40% off or more from original price) are non-returnable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Average fit across our brands

Between sizes? Size up. Stretchy & bamboo styles fit longer