Refund policy

We want you to be happy with your purchases! So thank you for trusting us with your gifts and clothing. The following is our return policy for the items you purchased in-store and online.

STANDARD RETURN POLICY

Items may be returned or exchanged within 14 days of purchase with a receipt. Items must be unused, undamaged, in their original packaging, and have all original tags attached.

GIFT RETURN POLICY

Items returned with a gift receipt will receive store credit in the form of a gift card for the original purchase value. Gift returns must be made within 2 months of purchase.

HOLIDAY RETURN POLICY

For purchases made November 26 through December 31, 2026

Holiday purchases may be returned through January 14, 2027, for store credit issued in the form of a gift card only.

After January 14, 2027, no returns will be accepted for purchases made during the holiday return period.

Customers will be responsible for return postage.

To start a return, you can contact us at contact@myurbantoddler.com. If your return is accepted, you will mail it back to us and we will process the return as soon as we receive it. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@myurbantoddler.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

CLEARANCE ITEMS
Items discounted 40% or more are FINAL SALE and cannot be returned or exchanged.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds for standard returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Last updated: October 30, 2026